Refund Policy    Updated -23 Sep 2024
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1. Introduction
At Facelift Constructions Pvt. Ltd., we strive to provide high-quality products and services to our users. We understand that there may be times when refunds are necessary. This Refund Policy outlines the conditions and process for requesting a refund for any purchases made on our platform.

2. Eligibility for Refund
Refunds will only be considered under the following conditions:

A. Accidental Payment: If a payment was made unintentionally or due to an error, users can request a refund within 7 days of the transaction.
B. Failure of Service: In case of technical issues or app malfunctions that prevent users from accessing the purchased product/service, a refund may be issued.
C. Non-Delivery of Product: If the digital product or service is not delivered to the user due to an error on our part, we will process a refund request.
D. Unsatisfactory Experience: Refunds for dissatisfaction with the product or service must be requested within 14 days of purchase. This is subject to evaluation and approval.

3. Conditions for Non-Refundable Payments
The following scenarios do not qualify for refunds:

A. Change of Mind: Refunds will not be provided if the user changes their mind after purchasing the product or service.
B. Misuse of Service: Refunds are not available if the user violates the terms of service or uses the app inappropriately.
C. Subscription Payments: Refunds for subscriptions already used or partially used may not be available. However, users can cancel the subscription before the next billing cycle to avoid future charges.

4. Refund Request Process
To request a refund, users must follow these steps:

A. Submit a Refund Request: Go to the “Refund Request” section in your account or contact our customer service team at info@myvibestar.com .Include the following details:
  - Transaction ID
   - Reason for refund request
   - Any supporting documentation (e.g., screenshots, error messages)
B. Evaluation: Once the request is received, our team will review the request to determine if it meets the refund criteria. The user will be notified via email within 3-5 business days regarding the status of their refund request.
C. Refund Approval: If the refund is approved, the amount will be refunded to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refunded amount to reflect in your account, depending on the payment provider.

5. Partial Refunds
In cases where a full refund is not applicable, a partial refund may be offered. The refund amount will be calculated based on the remaining value of the product or service that was not consumed.

6. Subscription Refunds
For subscription services:

A. Full Refund: If the subscription service is canceled within 48 hours of payment, a full refund may be issued.
B. Partial Refund: Subscriptions canceled after 48 hours may be eligible for a partial refund based on the unused portion of the service.

7. Payment Provider Terms
Refunds will be processed in compliance with the terms and conditions of the payment gateway providers. Please refer to your payment provider's policies for additional information on their processing times and potential fees.

8. Contact Information (Refund Request)
For any questions or concerns regarding our refund policy or to initiate a refund request, please contact us at:

Email: info@myvibestar.com
Phone: +91 72072-25725
Address: H. NO. 2758/A, NEW TAGORE NAGAR, LUDHIANA, PUNJAB, INDIA, 141001

9. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be communicated via the app and updated on our website. Users are encouraged to review this policy periodically for any changes.

Note - Parents or guardians who discover that their child, under the specified age limits, has submitted personal information to us without consent are encouraged to contact us. Upon confirmation, we will undertake the necessary steps to remove such information from our records, which may involve deactivating any associated Vibestar account.

Note - Our commitment to creating a secure and respectful digital environment extends to users of all ages, with a particular focus on protecting the interests and privacy of our younger audience.

Name of the App
Vibestar

Registered Company Name
FACELIFT CONSTRUCTIONS PRIVATE LIMITED
H. No. 2758/A, new tagore nagar
Ludhiana, Punjab
India
141001  
Website
myvibestar.com

Contact Page
https://myvibestar.com/contact